See How FinTech Giant Q2ebanking Uses Kobiton to Scale Test Automation

Video Transcript

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Jan Acosta: Our mission Q2 is to build

stronger communities by strengthening

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their financial institutions.

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Jessica Odgen: There’s a big community focus throughout the company.

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We make banking easy for banks and credit unions so that it’s easy for their end users.

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Jan: Studies show that 80% of the time when

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someone goes to transfer money or pay a

bill or check their account balance

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they’re doing it on a mobile device and

so that means that the mobile experience

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is supercritical to our customers.

You need it to be simple.

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Kellum Scott: The largest amount of our end users that come through that channel and so we’re always

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trying to make sure that we’re giving

our end users a great mobile experience.

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Jan: The most critical thing that we were

looking for when we looked for a mobile

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device provider was customer service.

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We wanted a company that would partner with us,

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that had a good understanding of

where we are now and where we’re trying

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to get you in our mobile journey.

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We selected Kobiton because of the customer service experience.

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Jessica: It doesn’t matter how good your tool is if the

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documentation is bad or you have a

problem and you can’t get help with it.

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So not only can I reach out to Kobiton for help on devices,

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but I can reach out for help on automation. I need to learn how to do.

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I know I can rely on Kobiton

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to give me really efficient and

good support when I have questions.

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Kellum: The user interface is very easy. I like the ability to be able to go and filter

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on which devices that I need.

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Jessica: A lot of the challenges come from just a number

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of platforms that we have to support

especially in the mobile space.

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One of the biggest challenges is

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finding a set of tools that allow us to support all of the platforms equally.

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Kellum: Kobiton’s organizational management allows us to

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be able to have good controls on who has

access to what devices.

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Having those controls definitely helped us be able to put some security measures in place.

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Jan: By incorporating real device testing, we’re able to run long-running automation suites.

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12-hour runs every night, I mean

that’s a really difficult thing to do on

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physical devices here in house because

someone’s got to hook it up and nobody

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wants to be here for 12 hours.

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Without Kobiton, we wouldn’t test as much as what we do,

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because we simply wouldn’t have

the devices available.

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Kellum: Mobile development is like chasing a moving target.

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You have to be very agile because you’re going to

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have to be changing depending on what

the market demands.

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Jan: You have to look at devices and you have to look at what your coverages and you have to

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devise a strategy for how you’re gonna

get it all done.

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I don’t know how you would do it without a vendor like Kobiton.

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They’re there whenever we need them.

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(music)