See How FinTech Giant Q2ebanking Uses Kobiton to Scale Test Automation

Video Transcript

0:04 | Jan Acosta
Our mission at Q2 is to build stronger communities by strengthening their financial institutions. There’s a big community focus throughout.

0:12 | Jessica Ogden
The company, we make banking easy for banks and credit unions so that it’s easy for their.

0:18 | Jan Acosta
End users. Studies show that 80 percent of the time when someone goes to transfer money?

0:26 | Jan Acosta
Or pay a bill?

0:27 | Jan Acosta
Or check their account balance, they’re doing it on a mobile device. And so that means that the mobile experience is super critical to our customers. We need it to be simple.

0:37 | Kellum Scott
The large amount of our end users, they come through that channel. And so, we’re always trying to make sure that.

0:43 | Jessica Ogden
We’re giving our end users a great mobile experience. The most critical thing that we were looking for when we looked for a mobile device provider was customer service. We.

0:52 | Jan Acosta
wanted a company that would partner with us that had a good understanding of.

0:56 | Jessica Ogden
Where we are.

0:57 | Jan Acosta
Now, and where we’re.

0:58 | Jessica Ogden
trying to get to in our mobile journey, we selected.

1:02 | Jan Acosta
Kobiton because of the customer service experience, it doesn’t matter.

1:07 | Jessica Ogden
How good your tool is, if the documentation is bad or you have a problem and you can’t get help with it. So, not only can I reach out to kobiton for help on devices, but I can reach out for help on automation, I need to learn how to do, I know I can rely on kobiton to give me really efficient and good support when I have questions, the user interface?

1:27 | Kellum Scott
Is very easy. I like the ability to be able to just go and filter on which devices that I need.

1:34 | Jan Acosta
A lot of the challenges come from just the number of platforms that we have to.

1:38 | Kellum Scott
Support, especially in the mobile space.

1:40 | Jessica Ogden
One of the biggest challenges is finding a set of tools that allow us to support all of the.

1:45 | Jan Acosta
platforms equally.

1:47 | Kellum Scott
Kobiton’s organizational management allows us to be able to have quick controls on who has.

1:53 | Jan Acosta
Access to what devices?

1:54 | Jessica Ogden
Having those controls.

1:56 | Kellum Scott
Definitely help us to be able to put some security.

1:58 | Jan Acosta
Measures in place by incorporating real device.

2:01 | Jessica Ogden
Testing, we’re able to run.

2:03 | Jan Acosta
Long running automation suites, 12 hour runs every night. I mean, that’s a really difficult thing to do on physical devices here in house because someone’s got to hook it up and nobody.

2:13 | Jessica Ogden
Wants to be here for 12.

2:14 | Jan Acosta
Hours without kobiton. We wouldn’t test as much as what we do because we simply wouldn’t have the devices available.

2:23 | Kellum Scott
Mobile development is like chasing a moving target. You have to be very agile because you’re going to have to be changing depending on what the market demands.

2:33 | Jan Acosta
You have to look at devices and you have to look at what your coverage is, and you have to devise a strategy for how you’re going to get it all done. I don’t know how you would do it without a vendor like kobiton, they’re there whenever we need them.