“We are evolving the Fly Delta app into a digital travel concierge for our customers to offer convenient services on the day of travel and deliver thoughtful notifications to make their travel journeys more seamless.”
Improve Customer Retention
The travel and hospitality industry operates in a highly competitive, and price sensitive, environment. This environment necessitates a relentless focus on the customer experience to provide a differentiated and effortless mobile experience.
Lower Call Volume and the Complexity of Customer Support
Mobile is the preferred channel for the travel and hospitality customer – and when something like checking-in to a flight doesn’t work, a phone call to support results. This places a tremendous burden on the customer support team. Testing app behavior across all devices allows you to proactively address problematic apps.
Integrate Mobile Testing with Your Existing Tools
Kobiton integrates with your existing workflows, enhancing both manual and automated testing without disrupting established processes. In a world of ‘always-on’ mobile users, your app emerges as the main touchpoint for most consumers. It’s essential to evaluate and improve its user experience with unparalleled flexibility.
Improve App Store Ratings
A negative app store review can have a lasting impact. With 1 in 4 apps being abandoned after first use, the likelihood of receiving negative reviews increases. ultimately hurting app adoption and app store discoverability.