GreenSky Kobiton Case Study

Video Transcript

0:06 |
We’re a third party service provider that promotes federally insured federal and state loan. We like to help our businesses grow by giving them the ability to provide credit to their customers. It’s very collaborative and fun. You have a great group of people that love working together.

0:23 |
When you’re comfortable with the people you’re working with, you’re able to be honest, you’re able to be vulnerable to know where you need help. So you help each other and that guides you all to creating a great product.

0:35 |
Part of our mission statement, we want to make sure that our business users have the right kind of app to provide credit to our customers. So we put user experience at the forefront of our minds when we do all of our designs.

0:46 |
Reliability is really key for us having the right tools in our pipeline that allow us to do things quickly efficiently and preferably without issues, really makes a big difference in the end product.

0:55 |
QA for fintech is really strict because we’re dealing with credit card information. We’re dealing with personal information. In the fintech world, you can’t really have mistakes. When you’re dealing with large sums of money in fintech, you’re dealing with personal information. And if you make a mistake, then people’s credit is at stake. People’s identities are at stake. So you don’t have that room, which means quality is even more of a focus.

1:17 |
We did a lot of analytics, data pools, tried to see what we needed for devicelab. We looked at the pricing of what does it cost to have all of these actual physical real devices? And then how often those devices change? And then we started looking at vendors that offer services that weren’t simulators or emulators, but actual devices that we could plug into.

1:36 |
It lined up perfectly where kobiton was doing none of the bad stuff and all the good stuff and more. And that definitely fit into our process very quickly. We were spinning up very quickly. Kobiton helped us with that. And the uptime has been amazing. So even after we chose, it was like, oh, this thing is always available and ready to do exactly what we needed to.

1:53 |
Do the thing I like most about the kobiton platform is just the ease of use. Probably, it’s been absolutely fantastic to be able to just log in, grab a device, be able to have access to all of the logs, all of the recording and everything.

2:06 |
We have to do training with people in multiple locations, having a system that they can log into and we can screen share and run through trainings on a real device. Has been highly beneficial for us.

2:18 |
It’s very easy to look at and to use and to know exactly what you need to do to get your task done. And that makes onboarding very easy because we’re always bringing people in and we’re going very fast. So when we bring new people in to be able to say, hey, here’s, this tool you can use, we have devices anywhere if you’re working from home. If you’re in the office, if you’re in a different office, you can easily jump in and do what you need.

2:37 |
To do since we adopted the kobiton platform, things in general have just gotten way smoother. It’s just been nice to have it always accessible.

2:46 |
For me, what’s next is getting our teams to the next level, delivering high business value to our market faster, getting them into AI, letting our automation grow to actually learn how their users are utilizing it so you can enhance your applications.

3:00 |
To increase their experience.

3:03 |
Overall, it’s been great results.

3:04 |
On the manual side on the automation side, everybody uses these devices for kobiton. So it’s one of those things where it solved a lot of issues for us that now allow us to produce great quality product.