faqs

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Kobiton now removes all Google account information on Android devices at the end of the test session, but you should always verify that just to be sure.


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Yes, you can change the device location on both Android and iOS devices during manual test sessions.


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Yes, you can use the device cameras, both front and rear facing. However, due to the way the devices are mounted, images and videos may look dark and blurry.


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No.


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Yes, devices may have a number of apps pre-installed by the device manufacturer or carrier.


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Users can access all available devices via the Device Menu. You can retest on the same exact device within your private/organization section. However, Kobiton cloud devices are assigned based on your desired configuration, making it difficult to guarantee the ability to test on the same device in future test sessions.


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Kobiton has a large (and growing) selection of iOS and Android devices, including both older and the latest models. See the list of Kobiton devices.


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On iOS, Kobiton will re-sign your applications with Kobiton cloud device UDID and it doesn't affect your original binary (.ipa).

On Android, No.


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Tested apps will be automatically uninstalled after the test session but the test history (session name, description, screenshots, log) will be retained until you cancel your account. The user is able to delete the test session at any time.


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Kobiton supports application files up to 500 MB.


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Kobiton supports iOS versions 9.0 to 11.0 and Android versions 4.2.2 to 8.0.0.


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No, Kobiton only carries real devices.


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Kobiton supports automated and manual testing for both native, web and hybrid apps. Our app repository lets you conveniently and easily install your APK or IPA onto any of our devices.


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Anyone who needs to test mobile and web apps on real devices.


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Kobiton is a mobile cloud platform that enables users to perform manual or automated testing on physical iOS and Android devices.


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Yes, you are required to add our device UDIDs to the app, so it can be deployed on your private/organization devices.


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No, just upload your binary (.ipa file).


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Kobiton records all automation commands and capture screenshots associated with it.


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For automation, please check "Allow screen capture" when you are generating the "Desired Capabilities" for your test execution. Kobiton automatically records every single action performed with a screenshot.


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We support Appium 1.6.4 on our server so users can choose either Selenium or Appium automation frameworks on Kobiton.


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Yes, all members of your organization will be able to access the test session data. For an individual tester account, the session log is only available to the owner of the account and not to anyone else.


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While no one else will be testing on the device at the same time, there are always apps using the device such as pre-installed apps, system apps, services, etc. These should not interfere with your testing sessions.


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No, the Kobiton cloud device is only available to you once a test session has started. Your apps are protected and will not be accessible to anyone during or immediately after the test session. Kobiton will automatically uninstall the app after the completion of the test session.


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Yes, although we advise against exposing apps that contain sensitive personal and financial information such as those related to healthcare or banking.


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Apps that are used for hacking or malware distribution are prohibited.


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No, the installed apps will be uninstalled automatically on the exit of your test session. However, users should clean up other data or information that was used or created during the test session.


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Yes, Kobiton automatically records your manual test session, and the video can be accessed via the Session Details page.


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No, the current release only supports downloading the screenshots from a test session.


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Kobiton test session includes complete logcat/iOS-system-log captures.


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Kobiton test session contains session name, description, HTTP commands/actions performed, device logs, screenshots, metadata etc.


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To test the iOS 11 on your own devices, be sure to update Xcode to 9.


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Yes, we strive to accomodate our users with access to the latest software and hardware releases as soon as we can.


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Yes, you can watch the video by going to sessions > video. You also have the option to download the file for quick sharing with teammates


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Yes, currently you can change the device timezone on both Android and iOS devices during manual test sessions.


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Currently, Kobiton only supports upgrading from Indie to Business, and from Business monthly to Business annual, but not vice versa. Please Contact us if you need to downgrade your subscription.


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There is no limit on the number of internal devices you can use with our device lab managment feature during the trial.


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There is no limit to how many concurrent sessions you can run during your trial period.


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To add users to your trial account, go settings > organization and type the email address of the person you would like to invite to your team


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No, you will be able to log in using the same email/password used during your last trial period.


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Since we have removed the credit card requirement, we created a trial cloud that protects the integrity of devices for our paid users. When you select a plan after the trial you will have access to the entire suite of Kobiton cloud devices.


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Yes, we will keep your credit card info, but you will no longer be auto-billed after the trial.


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No, we have removed the auto-renewal. Now you will be asked to select a plan at the end of the trial to continue testing before your card is charged.


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Your free trial will expire exactly 15 days from the moment you log back into the portal.


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Nothing, just log into the Kobiton portal as usual, using the same username and password. Your new trial will begin as soon as you log in.


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The trial gives you 120 device minutes to use over the course of 15 days. Please see more details on our pricing page.

 

Note: Users can cancel the trial anytime during the trial period


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Yes! If you add members or internal devices to your organization account your trial period will extend to 30 days. To extend your trial minutes please contact us.


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Yes! You can begin your free trial today. Once you successfully sign up for you trial account and login select a device on and start testing! Contact us if you need help getting started.


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No, we do not have a max limitation on number of minutes or device slots.


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Yes, you must purchase minutes in blocks of $50 (500 mins at a time).


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Yes, you must purchase at least 500 minutes ($50) at a time with business accounts. Any amount above that, including $51, is fine. OR you must purchase at least 1 device slot ($30) to activate a business account.


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All upgrades made to business accounts take effect immediately. Any upgrades to your plan will be implemented for the current month, as well as all subsequent months until you change the plan details again. Any downgrades will take effect during the following billing cycle.


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Yes, you must purchase at least 100 minutes ($10). There is no maximum.


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Kobiton charges $0.10 per device minute, but you cannot purchase less than 100 minutes ($10) at a time.


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By going to the subscription tab in the admin portal and changing the quantity of minutes to your desired amount. The minimum number of minutes for each additional purchase is 100.


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Nothing, just log into the Kobiton portal as usual with the same username and password. You will have the same minutes balance as you had prior to the transition, with the option to purchase more minutes if desired.


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No, we do not prorate device slots.


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Kobiton minutes never expire for Indies. You can use them whenever you want, no matter how long ago you purchased them.


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No, we will rollover any unused minutes to your new Indie subscription without charging your credit card again.


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Your account will automatically be reset to a billing period beginning July 17, 2017. You will not see any changes to the number of remaining minutes in your account.


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No, both Indie and Business plans allow for unlimited concurrent test sessions.

 

Note: There is no limit for concurrent test sessions on in-house devices when using device lab management.


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The concurrent test means that how many devices your test scripts will be executed in parallel for an automation test session. In case of manual test session, it’s no. of devices launched and being used at the same time.


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Yes, you will receive an invoice for every payment via email.


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At this time, we only accept credit card payments. Enterprise plans can be processed via invoice.


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No, only Business plans auto-renew. However, users can cancel their subscription at any time.


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Currently, Kobiton only supports upgrading from Indie to Business, but not vice versa. Please contact us if you need to downgrade your subscription.


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An organization uses their in-house devices with Kobiton service at their own risk and Kobiton doesn't own any liability for any kind damage caused to their devices.


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Yes, Kobiton collects device (private/organization) information such as device name, OS version, UDID, in order to uniquely identify your devices to execute the manual/automation test on it.


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Yes, in order to make the organization device available in the Kobiton service for manual/automation testing purposes.


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The organization devices are the devices owned by an organization and being used with Kobiton for manual/automation testing purposes.


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Kobiton supports iOS versions 9.0 to 11.0 and Android versions 4.2.x to 8.0.0.


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The Kobiton device management feature allows you to use your own devices with the Kobiton service for manual/automation testing purposes. You are responsible for all telecommunications services (telephone, data, Internet and any other such service) with respect to your devices. Kobiton is not responsible for data usage or any other charges between you and your carrier or service provider that you may incur using your device with the Kobiton service.


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Yes, If you create your iOS application as a .app directory with multiple files, you need to export it as a .zip file before uploading. If you have created your app as a .ipa file, you can upload that file directly without needing to zip it up.


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Yes, the apps only visible to your organization members and there is no public access.


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Yes, Kobiton limits app size to 500MB.


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Yes, you can add multiple version of your application to the app repository.


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No, You can only delete the apps uploaded by you. However you can see the other users public apps and use it for manual/automation testing purposes.


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The app repository is a storage place in Kobiton for your apps. By storing your apps in the app repository you can access and test them anytime from anywhere.


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