Q: What is Kobiton?
Kobiton is a mobile cloud platform that enables users to perform manual or automated testing on physical iOS and Android devices.
Q: Who should use Kobiton?
Anyone who needs to test mobile and web apps on real devices.
Q: What types of applications does Kobiton support?
Kobiton supports web automation testing for iOS and Android. For non-automation test scenarios, you can install any app (web, native and hybrid) and test them manually.
Q: Does Kobiton use simulators or emulators?
No, Kobiton only carries real devices.
Q: Which OS versions does Kobiton support?
Kobiton supports iOS versions 9.0 to 10.3 and Android versions 4.4.x to 7.1.
Q: What is the maximum app file size?
Kobiton supports application files up to 500 MB.
Q: Do you store my app, tests, and other files on your servers? For how long?
Tested apps will be automatically uninstalled after the test session but the test history (session name, description, screenshots, log) will be retained until you cancel your account. The user is able to delete the test session at any time.
Q: Does Kobiton modify my application?
On iOS, Kobiton will re-sign your applications with Kobiton cloud device UDID and it doesn't affect your original binary (.ipa).
On Android, No.
Q: What are the available devices?
Kobiton has a large (and growing) selection of iOS and Android devices, including both older and the latest models. See the list of Kobiton devices.
Q: How can I select a device for my testing? Can I retest on the same device?
Users can access all available devices via the Device Menu. You can retest on the same exact device within your private/organization section. However, Kobiton cloud devices are assigned based on your desired configuration, making it difficult to guarantee the ability to test on the same device in future test sessions.
Q: Are there any apps pre-installed on Kobiton devices?
Yes, devices may have a number of apps pre-installed by the device manufacturer or carrier.
Q: Can I use the device camera?
Yes, you can use the device cameras, both front and rear facing. However, due to the way the devices are mounted, images and videos may look dark and blurry.
Q: Which automation frameworks does Kobiton support?
We support Appium 1.6.4 on our server so users can choose either Selenium or Appium automation frameworks on Kobiton.
Q: How can I enable screenshot capturing for automation/manual test sessions?
For automation, please check "Allow screen capture" when you are generating the "Desired Capabilities" for your test execution. Kobiton automatically records every single action performed with a screenshot.
Q: Is there a default Google account on the Android devices?
Yes, each Kobiton device has an active Google account configured on it.
Q: Does Kobiton support recording HTTP commands for automation test?
Kobiton records all automation commands and capture screenshots associated with it.
Q: For iOS, do I need to add private/organization devices UDIDs to my provisioning profile?
Yes, you are required to add our device UDIDs to the app, so it can be deployed on your private/organization devices.
Q: Does Kobiton keep my application on the devices I have tested?
No, the installed apps will be uninstalled automatically on the exit of your test session. However, users should clean up other data or information that was used or created during the test session.
Q: Is there any restriction on testing a particular domain app?
Apps that are used for hacking or malware distribution are prohibited.
Q: Is it safe to test my application on Kobiton devices?
Yes, although we advise against exposing apps that contain sensitive personal and financial information such as those related to healthcare or banking.
Q: Will anyone else be able to access my app or the device during a testing session?
No, the Kobiton cloud device is only available to you once a test session has started. Your apps are protected and will not be accessible to anyone during or immediately after the test session. Kobiton will automatically uninstall the app after the completion of the test session.
Q: When I am testing on a device, will there be any other apps using the device at the same time?
While no one else will be testing on the device at the same time, there are always apps using the device such as pre-installed apps, system apps, services, etc. These should not interfere with your testing sessions.
Q: Will the automatic activity logs created during a testing session be available to anyone else but me?
Yes, all members of your organization will be able to access the test session data. For an individual tester account, the session log is only available to the owner of the account and not to anyone else.
Q: What is included in a Kobiton test session?
Kobiton test session contains session name, description, HTTP commands/actions performed, device logs, screenshots, metadata etc.
Q: Which device logs are included in a Kobiton test session?
Kobiton test session includes complete logcat/iOS-system-log captures.
Q: Can I download/export my test sessions?
No, the current release only supports downloading the screenshots from a test session.
Q: I’d like to trial Kobiton. Is a trial available?
Yes! Start your free trial now. Once you successfully Sign Up a trial account and login, just "Select A Device" to test on and start testing! Contact us if you'd like help getting started.
Q: How does the free trial work?

The trial period provides 120 device minutes for 15 days to the user. Please see more details on our pricing page.

Note: User is allowed to cancel the trial subscription anytime during the trial period and their credit card will not be charged. In case the user doesn’t cancel the trial then the user’s credit card will be charged at the end of the trial period followed by the subscription plan chosen at the time of starting the free trial.

Q: How much does Kobiton cost?
Pricing is based on the subscription plan you choose. Please see more details on our pricing page.
Q: How do you charge the overages minutes?
When you used your subscription minutes, you can still continue to test on the Kobiton devices. the overages device minutes charged at the rate of $0.14 per device minute and billed at the end of the month.
Q: How does the device slots work?
You can plug any no. of devices using the Kobiton dekstop app but you can activate only the no. of devices as per the slots purchased.
Q: Can I buy additional device slots?
Yes, you can buy additional device slots as allowed by your subscription plan and they will be available to you immediately.
Q: Does Kobiton charge for in-house device minutes?
No, any testing minutes on in-house devices are free of charge.
Q: When you close a device or exit the browser, does that mean the device is released and is no longer being charged?
Yes, the device will be released immediately and stop charging the device minutes.
Q: Can I upgrade and downgrade plans at any time?
No, Currently kobiton doesn’t support upgrade/downgrade of subscriptions.
Q: Are all plans auto-renewed?
Yes, All plans auto-renewed and the user is allowed to cancel the subscription anytime in case they don’t want to renew the subscription for some reason.
Q: Which payment methods do you accept?
Credit card payment and paypal supported payment methods only
Q: Will I receive an invoice?
Yes, you will receive an invoice for every payment via email.
Q: What are concurrent test?
The concurrent test means that how many devices your test scripts will be executed in parallel for an automation test session. In case of manual test session, it’s no. of devices launched and being used at the same time.
Q: Is there any limit on concurrent tests?

Yes , Team subscription plan allows up to 5 concurrent test session at a time and Growing Biz allows up to 10 concurrent test sessions.

Note: There is no limit for concurrent test session on in-house devices.

Q: What is Kobiton device management feature?
Kobiton device management feature allows you to use your own devices with Kobiton service for manual/automation testing purposes. You are responsible for all telecommunications service (telephone, data, Internet and any other such service) with respect to your devices. Kobiton is not responsible for data usage or any other charges between you and your carrier or service provider that you may incur using your device with the Kobiton service.
Q: Which OS versions does Kobiton support?
Kobiton supports iOS versions 9.0 to 10.3 and Android versions 4.4.x to 7.1.
Q: Which Kobiton subscription plans support the device management feature?
The device management feature is supported by “Team”, “Growing Biz” and “Enterprise” subscription plans.
Q: What is organization devices in Kobiton?
The organization devices are the devices owned by an organization and being used with Kobiton for manual/automation testing purposes.
Q: Does Kobiton install any application on my personal devices?
Yes, in order to make the organization device available in the Kobiton service for manual/automation testing purposes.
Q: Does Kobiton collects organization device personal information ?
Yes, Kobiton collects device (private/organization) information such as device name, OS version, UDID, in order to uniquely identify your devices to execute the manual/automation test on it.
Q: What if the organization in-house device got damaged(some HW/SW issue) by using the Kobiton device management function?
An organization uses their in-house devices with Kobiton service at their own risk and Kobiton doesn't own any liability for any kind damage caused to their devices.
Q: What is app repository?
The app repository is a storage place in Kobiton for your apps. By storing your apps in the app repository you can access and test them anytime from anywhere.
Q: I am an organization account user, Can i delete the apps uploaded by other users in the organization?
No, You can only delete the apps uploaded by you. However you can see the other users public apps and use it for manual/automation testing purposes.
Q: Can i manage multiple version of the app in the App repository?
Yes, you can add multiple version of your application to the app repository.
Q: Is my application safe in the App repository?
Yes, the apps only visible to your organization members and there is no public access.
Q: Does the App repository supports the .zip file format?
Yes, If you create your iOS application as a .app directory with multiple files, you need to export it as a .zip file before uploading. If you have created your app as a .ipa file, you can upload that file directly without needing to zip it up.