Industry | Banking, Financial Services & FinTech

Deliver a differentiated mobile experience

Meet the needs of today’s “always-on” financial consumer.


Any company operating in the Financial Services vertical faces unique challenges. You need to satisfy the demanding, always-on, digital customer while operating in a highly regulated environment. Moreover, many banking or financial products can be perceived by the customer as a commodity, meaning they can abandon their relationship with you at any time. And considering that 1 in 4 mobile apps are abandoned after first use, it becomes imperative to differentiate yourself based on the customer’s mobile experience.

Improve customer retention through differentiation

Many banking or financial services can be incorrectly perceived as a commodity, with the net result that customers can abandon at the first sign of a negative experience. It is more important than ever to offer a differentiated experience to reduce churn.

Regulations and Compliance

Financial Services and FinTech organizations operate in a highly regulated environment with strict compliance guidelines. Ensuring your mobile app works both as designed and intended across ALL devices is imperative to ensuring continued compliance.

Improve the customer experience

Financial Services organizations are in an era of differentiating themselves based on the Customer Experience. However, no amount of investment in CX will overcome a poor mobile experience (MX). It truly is the age where the MX > CX.

Poor app store ratings

A negative app store review can have a lasting impact. With 1 in 4 apps being abandoned after first use, the likelihood of receiving negative reviews increases. ultimately hurting app adoption and app store discoverability.

How Kobiton helps Financial Services and Fintech companies deliver a perfect mobile experience


The Kobiton Mobile Experience Platform is designed to help Financial Services and FinTech organizations deliver flawless mobile experiences, allowing you to differentiate your organization on the mobile and customer experience. Kobiton is also uniquely designed to be deployed in the most sensitive, highly regulated environments. From world-class security to optional fully on-premises deployment, Kobiton will seamlessly deploy into the most stringent of enterprises.

Customer Spotlight

Q2’s mission is to build stronger communities by strengthening their financial institutions. With 80% of users today utilizing their mobile phone to perform their banking, the mobile experience is paramount. See how their fanatical approach to the user experience separates them from their competition.


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