Industry | Travel & Hospitality
TRAVEL & HOSPITALITY
How many travel or hospitality apps do you have on your phone?
Travel & Hospitality apps are under constant and immense stress, especially during peak seasons. On the user’s side, there is a growing demand for dynamic customer service, speedy access to features, and a compliant safety net that prevents your users from abandoning the app after first use. All it takes is an error pop-up or a payment recognition failure to lose customer attention in droves.
Kobiton offers an all-in-one solution to improve the speed and accuracy of your testing while ensuring you remain on track to meet your customer experience goals. As a travel and lifestyle company, your customer base is always on the move, so it’s important that your app is both dynamic and secure to meet these ever-changing needs.
Test More and Test Faster with Kobiton
Testing can be a taxing part of travel app testing and development, but it is also the most crucial. Stop waiting around for test results and get access to faster testing with automated and scripted services by Kobiton. By simplifying the testing and deployment process from the start, you can spend more time addressing front-facing needs such as improving your global customer base and driving up app store ratings.
STREAMLINE CUSTOMER SUPPORT NEEDS
The traveler is not only your best customer for your hospitality and vacation business, but they are also your best audience member for mobile. They are always on the go, meaning they need a reliable solution they can access at their fingertips wherever and whenever they are.
Something as simple as checking in for a flight or as complex as contacting a customer support team should all be achievable without a hassle and a headache; now it is possible with dynamic app behavior options and uninterrupted connections to help direct customers through the proper channels ASAP.
For employees working in customer support, juggling travel app testing needs while fielding customer concerns can be an impossible task. Kobiton makes the customer support and implementation process much easier for everyone involved. Advanced testing and DevOps integrations let you run multiple tests on a continuous basis, at every level of your deployment pipeline.
RETAIN A GLOBAL CUSTOMER BASE AND IMPROVE APP STORE RATINGS
Whether for work or for play, people will always have budding travel needs. This makes the travel and hospitality vertical a competitive place, and operating within such a transformative environment requires a relentless focus on the in-app user experience. App differentiation will help you survive and stack up with some of the industry giants to provide an efficient and satisfying experience to a broad range of customers, all while lowering call volumes and the complexity of customer support needs on the back end.
Just one bad review on a mobile app store can leave a lasting impact on the app’s overall reliability. Maintain the integrity and popularity of your app with improved customer service experiences, which can be garnered through a streamlined testing and implementation process. Not only will this help you gain a bigger audience, but it will turn into increased conversions when monetizing your mobile services.
Integrate Mobile Testing with Your Existing Tools
Kobiton’s testing services make seamless integration with your existing workflow or CI/CD pipeline more than feasible. We can integrate our manual or automated testing services with the tools you are already using, causing zero interruptions to the workflow processes you already have in place.
Today’s average mobile app user is an “always-on” customer, meaning that your mobile app serves as the primary touchpoint for the majority of your consumer base. Your app deserves a comprehensive review of your current UX potential, with added services that help to test and implement initiatives that will ultimately drive success.
Common features and integrations that can be a part of your own differentiated travel app might include:
- Automation and Scriptless Automation
- Accessibility Testing
- Biometrics, Face ID, and Fingerprint Scanning
- Geolocation Testing (GPS and Maps)
- Google Pay & Apple Pay Integrations
- Image Injection, QR Code Testing, and Card Capture
- Performance Testing
- Real Device Testing
- SMS and SIM Card Support
- Transaction Testing
- Cloud Security Testing
- Visual Testing
- XIUM and Faster Appium Instance
Our wide range of testing services and capabilities offer you more options than restrictions. Whether you want to automate your own testing process or go off the script, you can easily incorporate the exact testing and publishing features that will give you a top-performing mobile app for travel enthusiasts and luxury lovers alike.
Benefit from a Bounty of Features with Robust Use Case Testing
The Kobiton Mobile Experience Platform is designed exclusively around travel and hospitality companies like yours that are looking to deliver the most powerful and dynamic mobile experiences in the industry. We can help you ensure that your mobile experiences are meeting the needs of your customers as well as hitting your own internal goals. From automated testing to virtual integrations to cloud security testing, there are a number of key features to incorporate along your pipeline.
Benefit from a Bounty of Features with Robust Use Case Testing
The Kobiton Mobile Experience Platform is designed exclusively around travel and hospitality companies like yours that are looking to deliver the most powerful and dynamic mobile experiences in the industry. We can help you ensure that your mobile experiences are meeting the needs of your customers as well as hitting your own internal goals. From automated testing to virtual integrations to cloud security testing, there are a number of key features to incorporate along your pipeline.
Bluetooth Support for Virtual Room Keys
Cardless hotel key cards are the way of the future. You can eliminate the need for physical check-in services by offering IoT and Bluetooth support through your mobile travel app. Complete testing across multiple devices at once to ensure this system is working as intended for the customer.
Geolocation Testing
By enabling geolocation services on your mobile app, you can help users find a ride service, a hotel, or a flight terminal nearest to them using their GPS location. This can be customized further to help customers find the nearest restaurants and sky lounges for the ultimate luxury experience.
Network Testing
As a travel and leisure company, you are in a unique position with your customers as they are likely located all around the world, and they are always traveling to different locations. That makes it critically important to ensure that your mobile app is working on all types of networks in all regions of the world.
Network testing makes it possible to test multiple instances and use cases at once in a number of different travel scenarios, including being on a moving train, plane, or ship. Manual or automated… actions could include testing to ensure WiFi connections work and are stable as well as making sure that testing environments match up as closely to the live app environments as possible.
Ticketing
Ticketing systems should be designed around efficiency, usability, and security. Kobiton can streamline testing to ensure processes like QR code scanning, card capturing, or image injection are done correctly and safely every time. Kobiton offers both on-premises and customizable test cloud environments to help you test and fix ticketing systems in a secure way.
Transaction Testing
Dynamic travel apps typically provide space for transactions to occur, whether that be through ticket purchases or accommodation booking. Transaction testing is uniquely tailored to the differentiated services your app provides. Test image injection or code scan capabilities on both virtual and real devices.
VirtualUSB
A common pitfall in the mobile testing process is the inability to access manual devices remotely. Kobiton makes it easy to build your own custom testing process from scratch, connecting as many manual and virtual devices as you want through one single channel. These devices can be accessed from any location using a secure login method.
Kobiton also makes the use of custom automation frameworks easy with direct access to open-source tools for optimum building. Others can benefit from access to commercial frameworks like UFT…
Get Started with Travel App Testing Today
You can deliver a better mobile experience for your travelers and improve the app testing process from front to back. Create your free account and get in touch with us today to start optimizing a stellar travel and hospitality mobile experience for your global customer base.
