Industry | Travel, Leisure & Hospitality
Whether it’s researching travel options and prices, checking-in to a room or flight or ordering a meal, chances are your customers are using their mobile device. All of which makes delivering a perfect mobile experience an imperative.
The travel and hospitality industry operates in a highly competitive, and price sensitive, environment. This environment necessitates a relentless focus on the customer experience to provide a differentiated and effortless experience.
Mobile is the preferred channel for the travel and hospitality customer – and when something like checking-in to a flight doesn’t work, a phone call to support results. This places a tremendous burden on the customer support team. Testing app behavior across all devices allows you to proactively address problematic apps.
Travel & Leisure companies are rarely playing in a geographically isolated field. Instead, they operate at massive scale globally with a need to support literally thousands of different device types.
A negative app store review can have a lasting impact. With 1 in 4 apps being abandoned after first use, the likelihood of receiving negative reviews increases. ultimately hurting app adoption and app store discoverability.
The Kobiton Mobile Experience Platform is designed to help Travel & Leisure companies deliver flawless mobile experiences, ensuring the Mobile Experience meets the needs of your Customer Experience initiatives. Kobiton has been deployed in the largest global Travel and Hospitality companies to drive innovation and performance improvements across a wide range of mobile applications. And with world-class security to optional fully on-premises deployment, Kobiton will seamlessly deploy into the most stringent of enterprises.